Get To Know an MSP: Kalleo Technologies
Managed IT Support Services
CEO – Doug Truitt
Kalleo Technologies (Kalleo) CEO, Doug Truitt, and I had a good conversation about his company, its history, the company philosophy, and its services. First, is Kalleo’s interesting location: Paducah, Kentucky. Paducah is a centrally located city that’s surrounded by universities and other industries. Paducah was a strategic location during the American Civil War and remains as a significant railroad hub today.
I can’t really relay Doug’s philosophy better than he can:
After many years of being involved with IT organizations large and small we found that the traditional IT vendor to client relationship was fundamentally flawed. That relationship, typically referred to as a “break-fix” model of IT support, provides little incentive for the IT vendor to prevent clients from experiencing problems. When something breaks, the client pays the vendor to fix the problem.
We believed – and have subsequently proven – that proactively managing your network always costs less, always improves systems’ uptime, and always improves the IT vendor to client relationship. Kalleo Technologies’ proactive, flat rate approach to IT support ensures our goals and incentives match those of our clients. Because we charge a flat rate for service, we make the same amount of money whether things are running smoothly or whether they are breaking. If things are breaking, our costs go up and our profit goes down, incentivizing us, as your partner, to keep things running smoothly.
Next, is Kalleo’s flat rate philosophy. I really like the Kalleo flat rate approach. It means that you pay a flat rate to engage Kalleo Technologies’ support, but only pay that flat rate whether or not things are broken. For example, you pay a flat rate for January and nothing goes wrong, but in February, there’s major patching to be done or there’s a new virus out that require a lot of hands-on time–you pay the flat rate again for February.
It’s a win-win situation, because regardless of your situation, you know how much you’ll be charged each month for service. And just because you’re being charged without anything being “broken” doesn’t mean that Kalleo isn’t doing anything. They still work in the background, making sure that your systems are updated, patched, and functioning normally.
Peace of mind and proactive maintenance are invaluable to any company. You must realize how important and significant this “behind the scenes” work really is to the smooth operation of your company and its computing assets.
Kalleo’s Support Model:
1. Proactive Maintenance
2. Help Desk Support
3. Rented A/V
4. IT Toolset
5. Vendor Management
Finally, Doug’s team isn’t interested in taking over your IT department, they’re there as staff augmentation, which means that they serve your company on-demand. For example, let’s say that you have a project that requires 20 FTEs working for two weeks–a desktop operating system upgrade for 500 employees. You have four employees in your IT staff. As a managed services provider, Kalleo’s team could come in and execute that migration without disturbing your employees or your full-time staff.
And Kalleo isn’t just a regional provider either, it has customers all around the country including Hawaii. Obviously Kalleo is setup for remote support, so that you don’t have to wait for someone to drive or fly to your location for break/fix, patching, or regular maintenance.
Kalleo Technologies focuses its efforts on three primary verticals:
Kalleo can handle large company IT augmentation and large projects as well as day-to-day support issues.
You can stay connected to Kalleo Technologies through social media at:
Among Kalleo’s extensive list of services, it offers proactive maintenance to ensure your users are up and running all the time, 24 hour monitoring, automated maintenance, remote multi-level Help Desk support, anti-virus support, optimized support tools, and vendor management.
Managed services providers (MSPs), such as Kalleo Technologies, offer companies a leveraged IT sourcing model that is often less expensive, more responsive, and better equipped to handle large projects, special support issues, break/fix, and after hours support than an internal staff is. MSPs employ a variety of IT experts, from help desk personnel up to architect-level professionals, to assist your company in migrations, projects, upgrades, and regular maintenance activities.
This post was brought to you by IBM for MSPs and opinions are my own. To read more on this topic, visit IBM’s PivotPoint. Dedicated to providing valuable insight from industry thought leaders, PivotPoint offers expertise to help you develop, differentiate and scale your business.